Objective

• Check Customer Care response level of both sales & service
• Enhance Customer Care and identify points of improvement perstage, in comparison to previous year

Coverage

• Hyundai and major competitor brand dealership in 38 countries
  (which offers sales, service and spare parts)

Schedule

• Mystery shopper’s visit: April - August 2025
• Announcement of result: December 2025

Contact

• ilang94@neorns.com